Microsoft Dynamics CRM 2013

Experience intelligent customer engagement
Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of your customer. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight. With customer engagement by Microsoft, we help your company deliver amazing customer experiences.

Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage at the right time and place.

Create proactive experiences by determining the next best interaction with your customer based on context.

Make customer engagement predictive by using analytics—internal and external data to identify patterns and predict outcomes.

We help you make every customer engagement an intelligent one, so you can market smarter, sell effectively, and care everywhere.